IT Helpdesk with Quality of Service
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One stop place for IT related tasks, your professional work reflects in the website & Software, that you have developed for us, including 100% uptime & after support is really amazing.
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: Best | IT | Tech | Support | Help Desk | Outsource| Outsourcing | Delhi | India | Gurgaon | Okhla | Noida


IT Service Helpdesk


HKG ROX’s Enterprise Help Desk Services have a significant impact on your help desk productivity and end user efficiency. This is made possible by our proactive approach which addresses not only escalating issues, but also identifies and prevents recurring issues. Our extensive reporting helps in better understanding of issues and improved service delivery.


With HKG ROX taking care of your enterprise help desk, you are certain to experience the benefits of improved efficiency, 24x7 availability and greater control over your IT costs.


Services Offered:


  • Integrated Help Desk from Level 1 (Call logging) to Level 3 (System Administration).
  • Facilitating customer change request management, software license management, configuration.
  • Management, availability management.
  • Handling incidents, problems, and service requests Single Point of contact to eliminate multiple calls to the help desk.
  • 24 hours 7 days a week service availability of your help desk.
  • FAQ (frequently asked questions) based and customized support.
  • Effective Call Close Rate to minimize repeated calls, and frustration.
  • Highly skilled and industry experienced personnel.
  • Effective tracking and reporting routine process.

Related Services
 
Ø Managed Services Ø Command Center Services
Ø End User Services Ø Desktop Application Support
Ø Application Packaging Ø Managed Uptime services
Ø Database Services Ø Asset Management
Ø Remote Infrastructure Ø IT Services Helpdesk
Ø Helpdesk Services Ø BPO Technology Management
Ø Application Management Ø Centralized Desktop Services