Technology Helpdesk Services
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IT Helpdesk | Tech Support | L1 | L2 | L3 | IT Operations | Channel Partners | Desktop |Servers | Network | in India | Delhi | NCR


Helpdesk Services


We offer you a help desk outsourcing alternative that will provide technical support computer users. Our help desk services will help you to regain control over your user support and give you the freedom to focus your IT staff on their core competencies. Unlike many of today's top-ranked help desk outsource vendors, who use a one-size-fits-all approach, and have been inconsistent in reaching their contract goalsrelationship management guarantees a flexible contract and help desk service level management that exceeds today's best industry practices.


The help desk industry divides support into three levels) L1, 2 and 3. The most sought after level of support is L1 or a combination of L1 and L2. HKG ROX Help Desk Services blends Tier 1 and 2 together to make it easier for you and your users. Your callers can expect to find a resolution with the first help desk agent they talk with. L3 support tends to be for those companies that have limited IT staff or have a need for specific

administration


  • L1 Support : L1 provides basic application software and/or hardware support to callers.
  • L2 Support : L2 provides more complex support and/or subject matter expertise and is usually an escalation of the call from L1.
  • L3 Support : L3 provides support on complex hardware and network operating system software and usually involves certified systems engineers. Call lengths on L3 vary widely depending upon the type of incident.

Related Services
 
Ø Managed Services Ø Command Center Services
Ø End User Services Ø Desktop Application Support
Ø Application Packaging Ø Managed Uptime services
Ø Database Services Ø Asset Management
Ø Remote Infrastructure Ø IT Services Helpdesk
Ø Helpdesk Services Ø BPO Technology Management
Ø Application Management Ø Centralized Desktop Services